Delivery & Returns
Delivery
All orders should be dispatched within 1-2 working days. If your order has not been dispatched in this timescale please contact info@mellowclo.com
For all orders placed outside the UK, tax and customs charges are to be paid by the customer.
Returns For Exchanges
Exchanges are available on UK orders only. You’ll need to cover the cost of sending your item back to us, but we’ll send your replacement out free of charge.
Returns For Refunds
We accept returns for refunds on full price & sale items.
We recommend using a tracked service as the customer is liable until the item is back with us. Your items must be returned in brand new condition with the original packaging and tags attached. Please allow up to 14 days for your return to be processed once it has arrived back with us.
Orders must be returned within 14 days of receipt of your order. Please ensure our returns form is included in your package. It can be downloaded via the link below.
Please send your return to the below address.
Mellow Clo RETURNS c/o Core Fulfilment
Units 1 – 3 Orion Park
Orion Way
Crewe
CW1 6NG
United Kingdom
Rejected / Attempted Deliveries
If you decide to reject your delivery upon arrival or miss 2 attempted deliveries, your order will be sent back to us. Rejected / attempted deliveries will not be refunded until the goods are returned back to us.
Damaged/Faulty Stock
If your item arrives damaged or faulty please contact info@mellowclo.com.
